Shipping policy

Deliveries will be made to the delivery address supplied when completing your online order. If delivery to an alternative address is required, please email us within 24 hours of the delivery confirmation at orders@rootednatural.co.za.

Free delivery and offers are subject to availability and location.  Free delivery only apply to major cities.  Outlaying areas will be charged additional courier fees as well as carrier charges to keep the meals frozen in transit.  

A delivery date and time will be confirmed via email. Please ensure someone is available to receive your order during the communicated delivery times. Rooted Natural reserves the right to charge a delivery fee equivalent to the initial delivery fee if re-delivery is required. If you are not available during the communicated delivery times for an order that qualifies for free delivery, you will be charged a delivery fee relevant to your selected delivery area (as per our website rates) to make re-delivery possible.  Due te nature of our frozen product, transit time is very important;  therefor if you are not available during the communicated delivery times and re-delivery should occur, Rooted Natural shall not be held responsible for any damaged or defrosted food items. 

By signing the courier waybill for the receipt of the order, the client acknowledges that the order has been received in good order. You are responsible for inspecting all products you receive from us for any damage or other issues upon delivery. You should always inspect your delivery to confirm that the meals arrive in a frozen condition. In the unlikely event that you have reason to believe that any product in your delivery is not suitable for consumption, contact us immediately at orders@rootednatural.co.za or via a phone call. To maintain the quality and integrity of the meals, meals should be placed in the freezer immediately upon delivery.

Any individual at the delivery address who accepts a delivery from us, is presumed to be authorised to receive such delivery. In cases in which you have designated an alternative receiver, such person shall accept the delivery under all of the same Terms and Conditions that would apply had you accepted the delivery yourself.