Refund policy

Returns

We believe that you would enjoy our Rooted Natural foods, but in the event that you feel the necessity to return an item we should be notified within 2 days from delivery of any faulty or damaged products.  

To be eligible for a return, your item must be in the same condition that you received it, frozen, not defrosted and then frozen, with all labels and packaging in tact.  We require a photograph of any faulty, defrosted or damaged meals before we can process a replacement, credit or refund.  

To start a return, you can contact us at info@rootednatural.co.za. If your return is accepted, (depending on your location) the times may vary for your exchanged product to reach you. The collection of the damaged goods and the delivery of the exchanged goods may occur on two separate occasions.  Items sent back to us without first requesting a return will not be accepted account.  

Please note any refund is subject to transaction fees that will affect the amount processed. We use Payfast and this is directly linked to the payment merchants services. Rooted Natural will not be held accountable for these fees. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.