SHIPPING & DELIVERY
Contact us
General Enquiries
info@rootednatural.co.za
Lené: 0824348123
Order Enquiries
orders@rootednatural.co.za
Nadia: 0828479734
Address:
Lords View Industrial Park6 Cedar Rd
Kempton Park
Gauteng
Delivery and operating hours
Operating hours Monday to Friday from 09h00-16h00.
We deliver Tuesday to Friday from 10h00-17h00
Orders are processed within 3-5 working days (unless communicated differently), depending on location and time of production. Orders placed on a Thursday, after 9:00, during weekends or public holidays will be processed the following week.
Delivery areas and Fees
Minimum order of R500 - a minimum is required to justify the shipping of frozen foods as well as a maximum order of R2500 for Western Cape, PE, East London, George, Durban/ KZN and Bloemfontein, and R3000 for Gauteng, North West, Limpopo per order, as shipping is billed according to weight.
Currently no pick-up available.
Fees will be charged depending on the area, if airfreight is required the rate does get affected, we currently deliver to -
Cape Town CBD, Atlantic Seaboard and Surrounds
Northern and Southern Suburbs
Stellenbosch, Somerset West, Strand,
Surrounding towns & suburbs
Minimum order of R500, pick-up not available at the moment.
Worcester
Pick up in Worcester can be arranged on a Tuesday to Thursday for surrounding areas Robertson, Wellington, Ceres, Hermanus, Kleinmond, Gordon's bay, Fish Hoek, Kommetjie
Orders from these areas will be delivered weekly on a Wednesday to Friday: Paarl and Franschhoek
Daily deliveries from Tuesday to Friday to
Gauteng - Pretoria and Johannesburg; North west, Limpopo > 2-3 working days.
Durban and Eastern Cape > 2-3 working days.
Durban outlaying areas ie Pietermartizburg > 3-4 working days
George > 2-3 working days
Bloemfontein > 2-3 working days
Due to the nature of our product the courier services are limited to outlaying areas. Collection at the Durban, Bloem and Cape Town depots are available if you live further than 70km from the CBD.
If your area is not on the list and you wish to receive our products, please email to esquire on special delivery.
Pre-order
Pre-order items are still in production and not available for shipping. Shipping will be communicated but can take up to 10-14 working days .
Payment
Payments can be made through Payfast, EFT and Snapscan.
Delivery will only take place once payment has been received.